Terms & Conditions

A legal disclaimer

📝 Terms and Conditions – Colemans Create and Craft

Effective Date: 20/09/2025
Location: Bromley Green Road, Ashford, Kent, UK
Business Type: Pottery Painting Studio & Creative Café

Welcome to Colemans Create and Craft! By booking, attending, or participating in any activity at our studio, you agree to the following terms and conditions:

🎨 1. General Studio Use

All guests must treat the studio, materials, and staff with respect.
We welcome both adults and children. Children must be supervised by a responsible adult at all times.
Bookings are recommended to guarantee availability, especially during weekends and holidays.

🍷 2. Alcohol Sales & Consumption

Alcoholic beverages are available for purchase to guests aged 18 and over. Valid ID may be requested using a challenge 21 policy.
We reserve the right to refuse alcohol service to anyone who appears intoxicated or behaves inappropriately.
Alcohol must be consumed responsibly and only within designated areas of the studio.

🍽️ 3. Food & Drink

We offer a selection of food and non-alcoholic beverages for purchase.
Outside food and drink are not permitted unless agreed in advance for private events or special accommodations.
Please inform staff of any allergies or dietary requirements before ordering.

👨‍👩‍👧 4. Children’s Participation

We love hosting little artists! Children’s sessions are designed to be safe, fun, and age-appropriate.
Parents/guardians are responsible for their child’s behaviour and safety during the visit.
Staff may intervene if a child’s behaviour disrupts the experience of others.

💬 5. Staff Conduct & Guest Behaviour

Our team is here to support, guide, and inspire creativity. We pride ourselves on being warm, welcoming, and professional.
Abusive, aggressive, or disrespectful behaviour toward staff or other guests will not be tolerated. We reserve the right to refuse service or remove individuals from the premises without refund.
Any damage caused to property or equipment may result in charges.

📅 6. Bookings, Cancellations & Refunds

Cancellations must be made at least 7 days in advance to receive a full refund.
No-shows will result in a loss of booking fee.
Late arrivals will result in lost time as the session ends promptly at end of 2.5 hour slot to allow set up time for next session.
Private events require a deposit and may have separate cancellation terms.

🛡️ 7. Liability & Safety

Colemans Create and Craft is not liable for personal injury or loss of belongings unless caused by negligence.
Guests are responsible for their own safety and must follow all instructions provided by staff.
We maintain high hygiene standards and comply with all local health and safety regulations.
Any breakages in the glazing and firing process by staff will result in an optional refund or credit for re-booking for the single item on a like for like basis

📸 8. Photography & Social Media

We may take photos during sessions for promotional use. If you prefer not to be photographed, please inform a staff member.
Guests are welcome to take photos of their own creations and share them online—tag us @ColemansCreateAndCraft on Facebook or @colemanscandc on Instagram!

9. Parking & Restrictions

Due to our location and planning restrictions, please be advised we limit our sessions based on the number of available seat spaces AND the number of parking spaces
Once all 8 car parking spaces are filled our booking system closes off for that session
Please be advised that the number of car parking spaces on your booking form reserves you those spaces. If more vehicles arrive for your booking party, we do have the right to refuse entry to the session and a loss of booking/event fee will be incurred

📍 10. Changes to Terms

These terms may be updated periodically. The latest version will always be available on-site or upon request.

Thank you for choosing Colemans Create and Craft. We’re excited to help you unleash your creativity in a safe, joyful, and respectful environment.